Hidden Behind Forgotten Customer Spaces

Photo by canonsnapper / Michael Summers - Creative Commons Attribution * Noncommercial * No Derivative Works * Some rights reserved - Artwork by British graffiti artist Banksy

We have all done it in response to a quick phone call alert saying, “thought we would just drop by for a moment,” or at the unexpected sound of a car pulling into the driveway.  Stash the dirty dishes in the oven!  Shut the door on today’s unmade beds and tomorrow’s dry-cleaning drop-offs.  Thank the heavens, as you make quick sashaying spritzes, for fabreze©.

Just by sweeping your not-ready-for-prime-time messes under the carpet, you may not always rest assured that what is hidden remains concealed.  Somehow we always get caught when company surprisingly stops by with our hair down.  The trick is to not be caught with your pants down too.

Good company comes to see us because they want to.  Great customers come to see us because, not only do we offer what they want and need, they enjoy visiting us as well.

Remember that businesses too need to clean up their forgotten customer spaces.  Could that mean forgotten spaces for customers or spaces for forgotten customers…??

Perhaps, they are but one and the same.  One could be as important, if not more, than the other.

Do you truly know who your possible customers are and what they really want, need and expect from you.  Is access to your products and services inviting and welcoming too?  Who have you forgotten and what simple convenience are you not providing?  How dare we let these forgotten customers get swept under the rug.

Join us this week as we celebrate Bathroom Blogfest ’08 – Cleaning Up Forgotten Spaces Around Us!  Consider the customer experience and all of those forgotten spaces that need cleaning up, including the bathrooms.

This year’s official Bathroom Blogfest Community:

Bathroom Blogfest

Susan Abbott at Customer Experience Crossroads
Katia Adams at Transcultural Marketing
Shannon Bilby at Floor Talk!
Laurence Borel at Blog Till You Drop
Jo Brown and the blogging team at Kohler Talk
Lisbeth Calandrino at Lisbeth Calandrino
Sara Cantor at The Curious Shopper
Becky Carroll at Customers Rock!
Katie Clark at Practical Katie
Iris Shreve Garrott at Circulating
Ann Handley at Annarchy
Marianna Hayes at Results Revolution
Elizabeth Hise and C.B. Whittemore at The Carpetology Blog
Maria Palma at Customers Are Always
Sandra Renshaw at Purple Wren
Kate Rutter at Adaptive Path
Claudia Schiepers at Life and its little pleasures
Carolyn Townes at Becoming a Woman of Purpose
Stephanie Weaver at Experienceology
C.B. Whittemore at Flooring The Consumer