A Hospital’s Hand-y Hygiene Hint
We have had a lot of fun this past week celebrating Bathroom Blogfest. Bloggers from around the globe have written about the importance of bathrooms in the customer experience and shared many different points of view. I can imagine also that our customers appreciate when we offer an easy solution to their need to go… when all they need to go do is wash their hands!
Just when are the common sense times to clean our hands? Examples according to the Soap and Detergent Association: after using the bathroom, after coughing or sneezing into our hands, before food preparation and when we eat, after changing diapers, after petting your dog or cat, and after taking out the trash.
So your customers may not be taking out the trash but I wonder if they might see you, the proprietor, do that or maybe even pet the cat? And just sometimes, it is not completely convenient for our customers to have to go, all the way to the restroom, to take care of a little hand cleanup. Now of course, you can imagine that.
A perfect example of how to help everyone have clean hands is often set by hospital staff. In particular, how about these rapping nurses in Boston hospitals where creative hand-washing campaigns have recently launched?
Make your customer’s experience simple and safe. Of course you need a glorious bathroom facility. But your patrons will thank you profoundly when the hand sanitizer is readily available and easily found.
Thank you Kaboom, for your inaugural sponsorship and a very special thanks to C.B. Whittemore at Flooring The Consumer and Simple Marketing Blog for your outstanding leadership of a most successful event!